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How to provide the right proof?

Battery draining

APPLE DEVICES. We need a screenshot that shows the % of Battery Health of the phone. To reach this menu on iPhones you should follow:. Settings -> Battery -> Battery Health & Charging -> Screenshot. SAMSUNG DEVICES. We need a screenshot that shows th

Screen & Physical condition

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer. Please, use another device to take pictures and make videos where the issue is clearly visible. Make it as detailed as possible, to easily diagno

Wrong device

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer. Wrong storage required proof:. Go to Settings > General > [Device] Storage > Screenshot. Wrong color required proof:. Wrong model MacBook require

Hardware issue (microphone / speaker (audio) / camera / buttons)

At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer. Please, use another device to take pictures and make videos where the issue is clearly visible. Make it as detailed as possible, to easily diagno