Refund Methods

We offer two ways to receive your refund:

1. Original Payment Method

   • The amount is returned to the same method you used at checkout.

   • Reflects within 7 business days for online payments.

2. Store Credit

   • Added to your Revibe account as a voucher code.

   • Can be used on your next purchase or gifted to someone else.

   • Added within 24 hours of approval — so you can shop again right away.

Refund SLA (Processing Times)

• Original Payment Method: Processed within 7 business days after your refund is approved. Depending on your bank or card issuer, it may take a few extra days to appear.

• Store Credit: Processed within 24 hours of refund approval.

How to Request a Refund

To start a refund request:

• Submit the relevant form (Cancellation Form or Return Request Form) based on your situation.

• Include your order number and any requested details.

• Our team will review your request and confirm the next steps.

Please note that once the refund is processed, it can take approximately 10 business days to appear on your bank statement. If it takes longer, please contact your bank for further assistance!

We’re here to ensure your refund experience is smooth and transparent. If you have any questions, our support team is always happy to assist