At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.

Please, use another device to take pictures and make videos where the issue is clearly visible. Make it as detailed as possible, to easily diagnose the issue.

Proof example:

If the issue is about touch screen, make sure to:

1. Adjust screen sensibility in your device (from Settings).

2. If the problem persists, provide a video where the issue is visible and clear.